Frequently Asked Question

Welcome to our FAQ Page! Here, you’ll find answers to some of the most frequently asked questions. If you don’t find the information you're looking for, feel free to reach out to us.

What is your order cut-off time?
Our order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed before 4:00 PM will ship the same day. Orders placed after 4:00 PM will ship the next business day.

How long does it take to process my order?
We process all orders within 1-2 business days (Monday to Friday). You will receive an email with tracking details once your order has shipped.

How long will my order take to arrive?
Order transit time is 3-5 business days (Monday to Friday). Therefore, the total delivery time is 4-7 business days, depending on your location and the carrier used. You will be updated with tracking details as your order moves.

Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.

Can I change or cancel my order after it’s been placed?
Once your order has been processed, we are unable to make any changes or cancellations. Please contact us as soon as possible if you need assistance.

Do you ship internationally?
Currently, we only ship within the United States.

If you have any other questions, feel free to contact us at support@fashionvo.shop.